FAQ

Products

We work exclusively with Kütahya Viola and Afyon Viola marble as well as ivory travertine sourced from local quarries in Turkey's Afyonkarahisar province, a region celebrated for its rich geological history and exceptional natural resources. These materials are prized for their unique veining, durability, and timeless beauty.

Read more about materials we use on the Materials page.

All our pieces are carefully crafted in Turkey’s Afyonkarahisar province, a region with a centuries-old tradition in marble and travertine craftsmanship. By producing our items where the stone is quarried, we reduce transportation impact and support local communities.

Read more about where and how our pieces are made on the How It's Made page.

Natural stones like marble and travertine vary in color, veining, and texture. We embrace these natural imperfections and variations, which make each piece truly one of a kind. The patterns and tones tell the story of the earth, making every object unique.

To keep your pieces looking their best, clean them with a soft, damp cloth and avoid abrasive cleaners. Consider periodic sealing to enhance durability and guard against moisture.

Absolutely! While many of our designs are often enjoyed as decorative accents, our marble and travertine pieces are also suitable for serving a variety of foods—from fresh fruits and appetizers to dry snacks.

However, we recommend avoiding direct contact with citrus fruits or highly pigmented foods—such as strawberries or red wine—as they may stain the natural stone.

Sustainability

Sustainability is at the heart of our brand. We minimize our carbon footprint by producing our pieces in the same region where the stone is sourced, reducing long-distance transportation. We also use biodegradable packaging and do our best to utilize stone offcuts to reduce waste.

Read more about our sustainability practices on the Sustainability page.

We carefully plan our cuts to maximize each block of marble or travertine. Offcuts that might otherwise be discarded are transformed into smaller objects or accents, extending the life and use of the natural stone.

Yes! We use biodegradable peanuts and recyclable cardboard to protect our products during shipping, ensuring minimal impact on the environment.

Absolutely. By working with skilled producers in Afyonkarahisar, we support local artisans and preserve the region’s centuries-old stoneworking heritage. This collaboration helps bolster the local economy and maintain valuable craftsmanship traditions.

Shipping

We currently ship to the EU, the UK, Switzerland, the United Arab Emirates, and Singapore. If you don’t see your location, contact us to discuss possible arrangements.

Most orders are processed within 2 business days. If there is any delay or an issue with your order, we’ll notify you as soon as possible.

Delivery times vary depending on your location. These are our estimated shipping times:

  • Austria: 2-3 business days
  • Germany: 3-4 business days
  • Europe: 4-6 business days
  • Rest of the world: 6-10 business days

Yes, we offer expedited shipping to select locations. You can choose an express option at checkout, or contact us if you need your order by a specific date.

You’ll receive a shipping confirmation email with a tracking number once your order is on its way. Simply use that number on our carrier’s website to follow your package.

If your package is lost or arrives damaged, please take photos of both the packaging and the item(s), then contact us immediately. We’ll work with the carrier to resolve the issue as quickly as possible.

Returning

We offer a money-back guarantee for up to 14 days from the date of delivery. If you’re not completely satisfied with your purchase, you may request a refund within this period, and we’ll cover the cost of return shipping.

Please note that to be eligible for a return, products must be unused and in the same condition as when received. Made-to-order items and items purchased on sale are not eligible for return.

Contact us within 14 days of receiving your order—via our contact page, email, or Instagram—to request a free return label. Securely package the unused item in its original condition, apply the return label, and drop it off with the designated carrier. We take care of the return shipping cost.

No. We provide a free return label once you request a return, so you won’t incur any shipping charges when sending your item back.

Once we receive and inspect your returned item, we will process your refund within 14 business days to the original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider. If you’d prefer an exchange, let us know—once we’ve received your returned product, we’ll handle it for you as quickly as possible.

We require returned items to arrive in the same condition they were received. If a product is damaged in transit on its way back to us, we unfortunately cannot issue a refund. To prevent this, please ensure the item is securely packaged for safe shipping. If you have any concerns, feel free to contact us for packaging recommendations.